Gnome playing pan flute ‘Andreas’ figurine after a design by Rien Poortvliet. Part of the Classic Gnomes series designed by Rien Poortvliet UpperDutch

Prompt Shipping and Professional Packaging

Our long-standing partnership with UPS FedEx DHL and other international carriers gives us the ability to provide an array of shipping services. Our warehouse personnel are extremely skilled and will package your goods in accordance to our exact and precise specifications. Your products will go through an extensive inspection and will be securely secured prior to being shipped. Every day, we send thousands of packages to customers from all over the world. This is an indication of our determination to become the biggest online retailer in the world. Warehouses and distribution centers can be found in Europe and the USA.

Note: Orders that contain more than one item are assigned a processing time in accordance with the item.

Prior to shipment the items, our staff will carry out an extensive inspection of the items you purchased. Today, most orders will be shipped within 48 hours. The estimated delivery time is between 3 and 7 days.

Returns

Due to multiple parties such as the factory and the warehouse, we are unable to effectively manage inventory. The actual stock can be changed at any time. Be aware that it is possible for your order to be out of stock after you have made the order.

The policy is 30 days. We cannot exchange or refund your order after 30 days from the date of purchase.

Your item should be in its original packaging and in good condition. It must also not be used. You must have the item in the original packaging.