Gnome ‘Andreas’ playing a pan flute after a design by Rien Poortvliet. UpperDutch

Fast shipping and professional packing

Because of our long-standing relationship with UPS FedEx DHL and other top global carriers, we can offer a variety shipping options. Our warehouse staff is highly trained and will be able to pack your goods in accordance with our exact and precise specifications. Your products will go through a thorough inspection and be securely secured prior to being shipped. Every day, we deliver to thousands of customers across many countries. The fact that we're dedicated to becoming the largest online retailer in the World is obvious. There are distribution centers as well as warehouses in Europe and the USA.

Note: Orders that contain more than one item will be assigned a different processing time for each item.

We will thoroughly inspect all products before they are shipped. The majority of orders today are shipped in 48 hours. The delivery time is between 3 and 7 working days.

Returns

The stock is dynamic and we do not fully manage it because multiple parties are involved, including our warehouse and factory. The actual inventory may be changed at any time. Please understand it may happen that your order will be out of stock after the order is placed.

Our policy runs for 30 days. If thirty days have passed after you bought your item, we cannot offer you a return or exchange.

You are able to return a product if it is unused and in the same condition as the day you received it. It should also remain in the original packaging.